How you make your payment depends on how you booked your trip.

If you booked with a Travel Agent, you will need to contact your agent and make payments through them.

If you booked directly with us, you can pay via our website by signing up/logging into the shared My AAT Kings portal. You'll just need your name and booking reference (for example A123456).

Alternatively, please call the Contact Centre to make a Credit Card payment. For bank transfers within Australia refer to your booking statement.

If you are a Travel Agent, you can also make payments directly in our system using our Travel Agent Portal (TAP). You can also view invoices within TAP.

If you would like to give someone your travel credit all you need to do is send us an email to hello@aatkings.com.au

Please include:

• Your name

• Original booking number

• Name of the new guest

• New booking number

AAT Kings will then reach out to verify and move everything over as requested.

Once you have placed a deposit on a Guided Holiday, your deposit amount is non-refundable. However, we appreciate that plans can change, and we do offer our deposit protection

This deposit protection allows you to use your base deposit of $200 towards a future Inspiring Journeys or AAT Kings tour within the next 5 years. All you have to do is contact us. or speak with one of our agents to provide the details of your reservation.

Your My AAT Kings Travel Portal account is linked to your email address. To check if you have an account, simply go to the 'Log in' page and enter your email address and follow the prompts. If you can’t remember your password, just follow the prompts to reset. 

Simply click ‘Create Account’ and follow the prompts to create and complete your account and add your booking. To add your booking, you’ll need to have your Booking Number handy (you’ll find this on your invoice e.g. A012345) as well as your first and last name used to book your trip (these must match your passport). You can then complete your account by adding in details including your passport*, next-of-kin emergency contacts and contact information.

 *Please note that if you are traveling domestically within your country of origin a national identification card or driver’s license will be required for flight check-ins where your tour includes internal flights.

Once you’ve created your account, or signed into your existing account, in some instances you may need to manually add your booking. It takes less than a minute and you’ll only need to do this once.

To do this, you’ll need to add your first and last names (as per your passport) used when you booked your trip, with no spaces. You’ll also need your Booking Number (which has one letter and six numbers e.g. A012345) which you’ll find on your booking confirmation email from AAT Kings, Inspiring Journeys or your Travel Advisor. You can also ask your travel companion.

You can then enter your pre-travel details i.e. passport and emergency details to complete your account.

Select 'Reset Password' under the Login page. Enter the email address you used to create your account and then follow the prompts to reset. If you don’t see the reset email, be sure to check your junk, spam or promotions folders.

Make sure you check your junk, spam or promotions folders. If you still have any issues or questions, you can Contact Us via email or phone and our team will be able to assist you.

Try clearing your cache and/or cookies, or using a different browser. If you still have any issues or questions, you can Contact Us via email or phone and our team will be able to assist you.

Yes, your account can be used across all brands within the Travel Corporation, including Trafalgar, Insight Vacations, Luxury Gold, Costsaver, AAT Kings and Inspiring Journeys, as well as Uniworld River Cruises.

Yes, all travellers on your booking must create and complete their own account in order to receive their Travel Documentation. Documents will be released approximately 21 days/3 weeks before your trip departs.

To change your email address, you will need to create a new My AAT Kings Travel Portal account. You can do this on the Create Account page. You will then need to add your booking and re-enter your details.

Once you’ve added all required passport, contact and emergency details, your profile will be recognised as complete and your Travel Documents will be made available to you around 21 days/3 weeks days before your trip departs, within My AAT Kings Travel Portal.

If you're having issues adding your booking, please try the following:

1. Check that 24 hours has passed: If you’ve booked and/or made adjustments (including adding pre- or post-accommodations), you’ll need to wait 24 hours before adding your booking, as it can take up to 24 hours to sync any bookings and/or changes.

2. Check your name: Your first and last name must be an exact match, both within AAT Kings or Inspiring Journeys’ booking systems and when you add your booking. Please ensure there are no spaces before, after, or within your name and that it matches the names on the invoice document provided to you/your Travel Agent by AAT Kings or Inspiring Journeys. If your details are correct, please Contact Us via email or phone and our team will be able to assist you.

3. Check your booking number: Your booking number needs to be an exact match for the format on your booking. It should consist of one letter followed by six numbers e.g. A012345. Can’t find your booking number? Check your invoice or speak with your Travel Agent. You can also check with your travel companion. 

If you still have any issues or questions, you can Contact Us via email or phone and our team will be able to assist you.

You can return to your profile and update any of your details – you can do this any time ahead of your trip. 

To further protect our travellers' personal information, we upgraded the My AAT Kings Travel Portal login process in April 2025 with enhanced authentication. If you are a past guest who travelled before 09 April 2025, you will need to create a new account to access My AAT Kings Travel Portal. Please use the 'Sign Up' option to create your account and follow a few quick and easy steps. 

If you still have any issues or questions, you can Contact Us via email or phone and our team will be able to assist you.

A hat, sunglasses, sunscreen, weatherproof jacket, a water bottle and good walking shoes are a good starting point for all our holidays.

What clothing to bring will depend on your personal preferences, the destinations you are visiting and the time of year you are travelling (for example, insect repellent in the Northern Territory). You should also take into consideration the activities and outings you will be going on. We generally recommend casual, lightweight, drip-dry clothing, which requires little or no ironing.

Laundry facilities are available at most of the places we stay, however, take enough clothing to last for about a week. Most people dress casually throughout the day, however, for the occasional evening out, you might want to pack something a little more formal.

We recommend that you also bring any personal protective equipment you may need to make you feel comfortable, such as additional hand sanitiser, a washable face mask, gloves etc. We also recommend that you pack a supply of Rapid Antigen Tests (RATs) for personal use in case you wish to test for Covid-19 whilst on tour for peace of mind. 

You can bring one suitcase per person with the approximate dimensions of 76cm x 46cm x 25cm (30" x 18" x 10") and weight not exceeding 23 kg (50 lbs) due to the limited space on the coach. We suggest you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. airports, railway stations and cruise terminals). You may also bring a backpack or day pack to take on the coach.

Please note that luggage with an adjustable handle and wheels will not fit in the overhead compartments and tcannot be accepted as hand luggage.

No, pre-paying gratuities is not required.

If you have been pleased with the services of your Journey Director and Driver, you may wish to express your satisfaction with a gratuity. As this is a matter of a private and individual nature your gratuity should be sealed in an envelope and given to your Journey Director and Driver at the end of your trip. A guideline of $6-$8 per person per day to your Journey Director and your Driver.

Sustainable Travel is about making individual choices on your next holiday to lessen your negative impact on your destination, its community, cultures, wildlife or environment.

You foster relationships that contribute positively to the socioeconomic fabric and environmental preservation of the places you visit. Your travel experiences are educational, teaching you about environmental sustainability, diverse local cultures, and empower both you and local communities to thrive together.

According to the UNWTO, 'sustainable tourism should make optimal use of environmental resources that constitute a key element in tourism development, maintaining essential ecological processes and helping to conserve natural heritage and biodiversity.'

With Inspiring Journeys, you can be sure you'll be contributing to local sustainability through our initiatives that safeguard natural heritage, preserve biodiversity, and protect sites of cultural significance.

You are welcome to bring one piece of carry-on luggage onto the coach with you in addition to your suitcase, which will be stored separately. This must be small enough to either fit under your seat or in a small overhead compartment.

Please note that for safety reasons, small rolling suitcases are not permitted inside the coach.

There are a number of things you may wish to bring on the coach with you, including a travel pillow; something to read, sunglasses, your phone, headphones if you'd like to listen to music, etc.

We encourage guests to advise us of any specific dietary requirements while completing your My AAT Kings Travel Portal account. Please also advise your Journey Director of your needs. Hotels and restaurants will be told in advance and suppliers will do their utmost to provide alternative options, although this cannot be guaranteed.

Drinking Water

We care about the planet. With that in mind, we recommend you pack a reusable water bottle for your trip to reduce your plastic waste.

Find out more about how we MAKE TRAVEL MATTER®

While all effort is made to accommodate special dietary requirements, due to the remote locations visited, these cannot be guaranteed.

You can inform us of any dietary requirements by logging into your MyAATKings Travel Portal account and selecting 'view trip details' for your trip. On the right-hand side, you will then have the option to 'personalise your trip'.

Yes. We want to ensure you get all you want out of your trip. Each itinerary offers the perfect balance of downtime and discoveries. We also give you the opportunity to tailor your trip with Optional Experiences. You might choose to enjoy a scenic flight over the Bungle Bungle Ranges or maybe a cruise to Whitehaven Beach in the heart of the Whitsundays.

If you would like to exclude yourself from an included experience please ensure you speak with your Journey Director, so they are aware of your plans. They will make sure you are aware of any necessary times or meeting points. Please note we cannot provide any compensation or refunds, if you decide to not take part in an included activity or meal.

On an Inspiring Journeys tour, you'll uncover a series of inspiring, life enriching moments, meeting Australia & New Zealand's top makers and creators, with expert guides to show you beyond the iconic sights.

Your Inspiring Journey includes:

• All hotels

• Breakfast daily and some other meals as described in the trip itinerary

• Sightseeing and activities as described in your itinerary

• Some internal flights where indicated on selected itineraries

• Arrival and Departure Airport Transfers

All the information you need to join your tour will be provided in your trip documents, which you can find in your MyAATKings Travel Portal account. These will be available approximately 3 weeks prior to your departure.

Your Journey Director will also be in touch a few days before your trip to introduce themselves and re-confirm your meeting point.

We suggest you pack a refillable water bottle, so you always have one on hand. We do not offer single-use plastic water bottles in line with our Sustainability Strategy.

It is recommended you carry plenty of drinking water, particularly in warmer climates. Some Northern Territory holidays require you to carry a minimum quantity of drinking water for your safety and comfort, and you will not be able to participate in some tour activities if this minimum requirement is not met.

On the last day of your Inspiring Journeys tour you will receive an email with a link to a short survery where you can share feedback on your tour experience.

You can also provide feedback via the form on the Contact Us page on our website or by calling our contact centre on the number displayed on the page.

We value your satisfaction and aim to address any concerns promptly and efficiently. Should you have a complaint, please contact (contact info here). Where possible, we will attempt to resolve your complaint at the first point of contact. If we are unable to resolve your complaint at the first point of contact, we will undertake an investigation of your complaint and provide you with our findings.

If you are not satisfied with our proposed decision or actions, we will record this, and provide you with information on how to escalate your complaint, to the Australian Travel Industry Association (ATIA) for external review under their Australian Travel Accreditation Scheme (ATAS). ATAS is an industry accreditation scheme that sets the benchmark of quality for the travel industry. ATAS is also responsible for monitoring our compliance with the ATAS Code of Conduct (the Code) and assisting in the resolution of complaints.

The Code sets the standards of good practice that ATAS participants must follow when dealing with their customers. As an ATAS participant we have agreed to be bound by the Code. If you would like to know more about the Code you can visit the ATAS website www.atas.com.au

Should you wish to speak to ATAS about your complaint you can contact them in the following ways:

 By completing the online complaint form on their website www.atas.com.au

• By telephoning them on 02 9287 9900

• By writing to them at Level 31, 31 Market Street, Sydney NSW 2000.

• By emailing them at compliance@atas.com.au

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